Libro de reclamaciones

File your claim or complaint officially — we respond within 15 business days

Official page Complaints Book

What's the difference?

CLAIM

Dissatisfaction related to products or services purchased.

COMPLAINT

Dissatisfaction not related to products or services; or displeasure regarding customer service.

Consumer rights

The provider must respond within 15 business days.

Filing a claim does not prevent pursuing other dispute-resolution channels.

It is not a prerequisite for filing a complaint with Indecopi.

Recipient: consumer, provider, or Indecopi as applicable.

Indecopi

Not satisfied with our response? You can file your complaint with Indecopi for free.

Submit a Claim or Complaint

Fill in all fields marked with *. You will receive a confirmation by email.

1. Type of claim

Claim Product or service

Complaint Customer service

2. Consumer details

Document type *

Document number *

Full name *

Email *

Phone / WhatsApp *

Country of origin *

Address *

District *

Province *

Department *

3. Service details

Service name

Service date

4. Claim details

Description or detail * (include your ticket or invoice number if available)

Consumer's request *

Additional information (optional)

By submitting this form you confirm that the information provided is truthful. Your request will be handled within a maximum of 15 business days.