BOOKING POLICIES

by

Machupicchu Luna Tours

These are our Terms and Conditions as well as our booking policies.

DATE CHANGE AND CANCELLATION POLICIES (please read carefully before booking a tour with us)

• For cancellations of the Machupicchu tour, the penalty is USD 195; please notify up to 4 days in advance. If you have a different type of train or ticket, the penalty is higher and you must consult your sales representative.
• For changes or cancellations of the Inca Trail, Salkantay, Inca Jungle, or private tours, please consult your sales representative for the penalty amount.
• For date changes to the Machupicchu Expedition Train tour, the penalty is USD 95 per person; please notify up to 4 days in advance.
• For cancellations or modifications to hotel reservations, please consult your sales representative for the penalty amount
• For date changes or cancellations of other contracted tours, the client must consult their sales representative for the penalty amount.
• There are NO exceptions to penalties due to illness, accident, missed or delayed flight, inability to enter the country, or other reasons.
• If you have changed the tour date once, a second change cannot be made, and there is no right to a refund.
• If the client does not attend the day of the tour or decides to withdraw before the end of the tour, there will be no possibility of changing the date or refunding it.
• By purchasing this receipt, you have read these policies and accepted the booking terms and conditions.
• The maximum luggage weight to be brought onto the Machupicchu tour train is 8 kilos. It is recommended to bring only a backpack or small suitcase.
• Tours do not include travel insurance.
• The commission for payments is 4.9% with Payment Link or credit or debit card.
• The client assumes all transaction fees and taxes.
• If you have any questions about the terms and conditions, please contact us at machupicchulunatours@gmail.com

PAYMENTS:

• To reserve a tour in advance, payment is required: 50% or 100% of the total amount, and the remainder can be paid upon arrival in Cusco.
• Payment can be made via the virtual PAYMENT LINK or, if you prefer, by debit or credit card at our office: https://maps.app.goo.gl/QfftxeJHisTpGEky7

THE AGREED PRICE:

• It is the client’s responsibility to review the tour’s “includes” and “does not include” sections before completing the purchase process. These sections accurately detail all the services included in the reservation.
• The client declares that they are aware of the “includes” and “does not include” services, and therefore the reservation will be processed.
• The price of tours booked with Machupicchu Luna Tours is based on the services and dates selected by the user and will depend on the number of people included in the reservation.

ANDEAN MIGRATION CARD (TAM):

• Passengers are required to present their TAM, either physically or virtually, upon arrival in Peru. This will exempt them from taxes. They must have a stay of less than 60 days.

PASSENGER PICK UP PROCESS for TOURS:

• Passengers must wait in the hotel lobby or reception at the agreed-upon time, provided the day before using their WhatsApp number to avoid disrupting other pickups.
• Because this is a scheduled tour, the pickup time may be extended by up to 15 minutes from the scheduled pickup start time.
• If the transportation has not picked you up by more than 15 minutes, please inform your sales representative immediately to verify the reason for the late pickup.

WEATER:

• There are no date changes or refunds due to bad weather; the activity will operate as normal.

IMPORTANT:

• Group tours begin with pickup from their hotel and end near Cusco’s Plaza de Armas.
• The total pickup time for group tours is approximately 1 hour, as transportation will be provided to most guests’ hotels.
• The company is not responsible for lost items, mishandling, or duplicate payments at souvenir shops or restaurants where the tours stop, as these are third-party companies beyond our control.
• Tours may be subject to changes in the itinerary due to force majeure, unforeseen changes, or other reasons that require us to alter the scheduled schedule.
• If you are paying the remaining amount in cash, checks must be in good condition; torn or damaged bills are not accepted.
• It is recommended that you take care of your belongings during the tours in advance; the company is not responsible for loss or theft.
• It is recommended that you read the tour bookings in detail.
• Tours do not include travel insurance.

ABOUT PASSPORTS

• The client’s passport must be valid for at least six months from the date of their first tour; otherwise, they will likely not be allowed entry into the country.
• If you are a South American passenger, you can book the Machu Picchu tour with a passport or ID.
• If you are a passenger from Central America, North America, Europe, Asia, or Africa, the only valid document for booking is a passport.

RECOMENDATIONS:

• Some Peruvian cities, such as Cusco, Puno, Arequipa, and Huaraz, are very cold at night. Bring warm clothing appropriate for the season.
• If you plan to book a trek with us, bring appropriate footwear and be prepared for the hikes.
• If your visit to Cusco will be from November to April, we recommend bringing rain gear or a raincoat.
• It is recommended not to bring heavy suitcases or backpacks on the tours; only bring small ones.
• If you plan to hike Rainbow Mountain, Humantay Lagoon, or Salkantay, it is recommended to acclimatize one or two days beforehand.
• It is recommended to bring sunscreen, sunglasses, water, and snacks on the tours.
• Tours do not include travel insurance.

MINORS:

• Children under 3 years old are free.
• All minors must be accompanied by their parents to participate in the tours. Otherwise, they will be required to have a notarized letter from a Cusco notary public along with their passports, authorizing both parents to make their trip and the Machu Picchu tour inconvenient.

SPECIAL MEDICATION:

• If any of our passengers require special medication or assistance, we must be informed in advance.
• If any of our passengers require special dietary requirements, we must be informed in advance so we can see if we can offer them some options.
• The Rainbow Mountain and Humantay Lagoon tours are not suitable for disabled guests, those with heart or respiratory problems, or those over 60 years of age. If they choose to waive this restriction and take the tour, it is their responsibility.

HOTEL:

• Hotel check-in time is approximately 1 to 2 PM, depending on the hotel selected. Check-out time is 10 AM.
• If you have an early morning tour, such as Rainbow Mountain, Humantay Lagoon, or another, and your check-out is that same day, it is recommended that you leave your bags at the hotel reception for safekeeping until your return from the tour.

THE TRAVEL AND TOURISM AGENCY MAY TERMINATE the CONTRACT and stop PROVIDING the SERVICE in the following cases:

• When the tourist engages in reckless behavior or conduct that could harm others during the provision of the service.
• When the tourist does not meet the necessary conditions for the activity (presentation of required legal documentation, vaccination, among others).
• By decision of the Competent Body (Regional Directorates of Foreign Trade and Tourism of the Regional Governments) or due to weather changes that jeopardize the safety of tourists.
• When the tourist or the specialized personnel providing the service on behalf of the Travel and Tourism Agency appear in an obvious state of intoxication or show signs of having consumed toxic substances that limit their capacity or could affect other passengers or members of the Travel and Tourism Agency.

¡THis is WHY OUR CLIENTS CHOOSE US!

THIS IS WHY THEY CHOOSE US!

• We have a highly trained staff committed to your satisfaction.
• We are known for our fluid communication with our clients who book our tour services; we never leave them behind.
• We are legally certified by the Peruvian government and meet all the requirements for our operations.
• We are highly recommended on all social media and travel platforms.
• We are a reliable and safe travel agency; all our passengers support us.
• Our prices are competitive according to the market.
• Your well-being and satisfaction on our tours is our commitment; we will help you achieve your dreams.