privacy policy

The following information provides a detailed overview of our privacy policies.

PURPOSE

The purpose of these policies is to inform you about how Machupicchu Luna Tours (hereinafter referred to as “the Travel Agency”) protects and processes the personal data of customers, passengers, suppliers, hotels, tour operators, travel agencies, and employees collected through various physical and digital channels for all expressly stated purposes.

GENERAL INFORMATION

The Travel Agency is dedicated to providing services for individual and group travel by air, land, or sea, as well as organizing excursions, managing accommodations, and carrying out any other tourism-related activities. During the course of its operations, the Travel Agency collects, uses, manages, transfers, stores, and processes personal information about individuals, such as names, identification numbers, phone numbers, email addresses, country of residence, among others, in various physical and digital formats.

In accordance with Law No. 29733 – Personal Data Protection Law – and Code No. 003-2013-JUS, as well as the General Data Protection Regulation (GDPR EU 2016/679), the Travel Agency is committed to ensuring and implementing information security measures through international best practices in terms of confidentiality, integrity, and availability of personal data.

DATA PROTECTION POLICY

Machupicchu Luna Tours understands the security and privacy requirements of our business partners and customers. We treat all provided information confidentially.

By using our website or any of our services, you agree to the terms described below. If you do not agree with the way we use your information, please do not use any of our services.

We do not collect information unless you provide it voluntarily. You may browse our website without providing any personal information.

We take precautions to protect your information. When you submit sensitive information (such as your credit card number) through our registration or order forms, we encrypt that information using Secure Socket Layer (SSL) technology.

We adhere to the highest generally accepted industry standards to protect the personal information submitted to us. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we strive to use commercially acceptable means to protect your personal information.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

By using our website, you represent that you are at least the age of majority in your state or province of residence.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue providing our services.

DATA SUBJECT RIGHTS

You have the right to access, correct, delete, and object to the processing of your personal information. To exercise these rights, please contact us by email at machupicchulunatours@gmail.com

SECURITY

We use encryption to protect sensitive information transmitted online and offline. Only employees who need the information to perform a specific task (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers where we store personal information are maintained in a secure environment.

UPDATES

PURPOSES OF PERSONAL INFORMATION

The Agency will use the information provided by data subjects for the following purposes:

Passengers:

• Provide the contracted tourism services and products.
• Contact customers during the provision of contracted services and products.
• Coordinate with suppliers, travel agencies, cruise lines, and hotels.
• Send customers information regarding the service and/or regulations that must be followed during the service.
• Respond to questions, inquiries, and requests.
• Provide tax authorities with payment receipts based on passport information and the Andean Migration Card (TAM).
• Analyze and identify the expectations and preferences of travel agencies when purchasing tickets and services.

Workers and Employees:

• Personal data is required to comply with current labor regulations and/or to develop human resources and talent management projects such as payroll registration, employee attendance, recruitment, and commission payments, among others.
• Ensure security through the installation of video surveillance throughout the premises.
• Follow the policies and procedures outlined in the Anti-Money Laundering and Counter-Terrorism Financing Policy.

Tour Operators and Suppliers:

• Manage payments for requested services and products.
• Maintain communication regarding the provision of requested services and products.

Marketing:

We will use your information to notify you about future offers or to send brochures or marketing materials designed to promote the Agency. We do not disclose, sell, trade, or rent your personal information to third parties for promotional purposes.

We use return email addresses to reply to the emails we receive. These addresses are not used for any other purpose and are not shared with third parties. If you do not wish to receive these emails, you may unsubscribe by sending an email to machupicchulunatours@gmail.com

Customer Reviews and Photos:

We periodically publish customer reviews and photos on our website or social media platforms, which may include personally identifiable information such as the customer’s name and image.

Web Cookies:

To provide a high level of service to our customers and improve user experience, the Agency collects certain information through cookies from visitors accessing our website.

A cookie is a simple text file that a website server places on your computer or mobile device, and only that server can retrieve or read its contents.

Payment Gateway – Izipay

Our online card payment store is hosted by Izipay. They provide us with the online e-commerce platform that allows us to sell our services to you.

Credit and debit card information is stored in Izipay’s database. Your information is stored on a secure encrypted server protected by a firewall.

Our Privacy Policy may change occasionally, and any updates will be posted on this page.